Notice
Any Issues After Shipping |
---|
Date : 2023-11-16
Name : ADMIN
Hits : 271
|
First of all, refund requests due to buyer's change of
mind cannot be accepted.
The cost of ship-back to Korea is very
expensive, and the delivery period is not clear.
1. Any issue from local customs.
This case is uncontrollable
issue. Please handle it on recipient’s side.
è Detail information about
Customs Clearance and Tax
Paying duties is recipient’s
responsibility and it's not a reason of reimbursement.
If there’s anything we can help,
we are always ready. Please send inquiry.
2. Damaged / Missing / Wrong item
issue
We always
use enough bubble sheet to prevent damage while delivery.
Also,
take picture of all items before we pack the parcel to avoid any dispute.
Nonetheless, problems may
arise and please check below things first.
[Different package / texture / color of item]
Renewal of the item is quiet frequently happened by manufacturer.
If the item is same with not much price gap, we will send you that new item without
notice.
Also, color of the item (especially makeup items) can be
slightly different from the photos depending on the device you are using and
individual skin tones. Please check the color option code is matching with your
order.
If there’s still a problem,
please send us the picture via inquiry. You can attach the pictures there.
3. Not receiving free gifts.
We will
try the best to give the gift items to all customers, but free gifts are
limited in quantity. If they are out of stock at the time of shipment, they may
not be included.
This
can not be the reason of reimbursement.
4. Shipping failures
The
parcel can be returned to Korea due to below reasons.
Recipient
refuse / Long-term absence / Insufficient address / and others
In this
case, Shipping cost (original shipping cost + return shipping cost) will not be
refunded.
Original shipping cost & return shipping fee might be bigger than the original payment amount. There would be no
refund for the returned parcel like this.
- Please double check your zip code, address, and contact during the checkout.
- Notice from the shipping company may or may not be sent to the recipient, so not getting a notice cannot be regarded as a reason to get a refund for the
returned parcel.
-
Please check the tracking information regularly. Shipping service quality is beyond
our control.
The refund process will be suspended until the official results from the shipping company updated or return parcel arrives
at our warehouse.
The return shipping cost is much higher
than the original shipping cost except some courier.
Claims on returned parcels can be
checked within 6 months from the purchase date only.
|
Total 0 Comments
No. |
Content |
Name |
Date |
Hits |
---|---|---|---|---|
|
ADMIN
|
2024-04-15 |
204 |
|
|
ADMIN
|
2024-04-12 |
304 |
|
|
ADMIN
|
2024-04-03 |
487 |
|
|
정우성
|
2024-02-22 |
882 |
|
|
ADMIN
|
2023-12-07 |
940 |
|
|
ADMIN
|
2023-11-16 |
1866 |
|
|
ADMIN
|
2023-11-07 |
8545 |
|
10
|
정우성
|
2024-02-22 |
223 |
|
9
|
Admin
|
2024-02-03 |
1439 |
|
8
|
ADMIN
|
2023-11-29 |
710 |
|
7
|
ADMIN
|
2023-11-16 |
1266 |
|
6
|
ADMIN
|
2023-11-16 |
220 |
|
5
|
ADMIN
|
2023-11-16 |
271 |
|
4
|
ADMIN
|
2023-11-16 |
262 |
|
3
|
ADMIN
|
2023-11-16 |
248 |
|
2
|
ADMIN
|
2023-11-16 |
552 |
|
1
|
ADMIN
|
2023-11-12 |
935 |